Certified Process Manager – CPM [Nov 20 - 23, 2011] - Dubai, UAE

Venue: JW Marriott Hotel, Dubai, UAE
Date: [Nov 20 - 23, 2011]
Organized by: IIR Middle East
Event City: Dubai
Event Country: United Arab Emirates

Certified Process Manager – CPM


* Understand the four levels of customer-centric process architecture and how they fit together to form a powerful, comprehensive approach to managing the enterprise
* Use process architecture to drive uniformity of purpose, common goals and organizational transparency without restrictive policies or a comprehensive change management program
* Utilize process architecture to translate business goals into an actionable program at every level of the organization
* Build the ability to apply strategy at customer touch points to increase customer satisfaction and value
* Apply process strategy for internal buy-in and to achieve functional goals and objectives
* Develop the ability to use strategy techniques at any level of the organization as a way to define, refine and deliver on value-added goals
* Use SCO KPIs as vital “health measures” to ensure process gains are protected
* Employ simple auditing techniques that quickly identify where inefficiencies have been reintroduced into processes in the organization, inadvertently or otherwise
* Move the organisation into a comprehensive and instinctive set of behaviors that naturally promote and protect customer-centricity, process efficiency and “fitness of use” quality

Who Should Attend CPM?
Anyone who has overall responsibility for process and/ or performance in general ways (or specific) will benefit from this course. Specific professional categories or titles include:
Continuous Improvement Managers
Process Improvement Managers
Enterprise Architects
IT Systems Managers
Managers (Resource, Operating, Functional, etc.)
Executives and some Senior Executives

Organized by:
IIR Middle East

IIR Holdings Ltd (Dubai Branch)
For Conference & Training
Office 320, Sultan Business Centre
Dubai, UAE

Email: info@iirme.com 
Tel: +971-4-336 5161
Fax: +971-4-335 2438

For Exhibitions
IIR Holdings Ltd (Dubai Branch)
Office 301, Sultan Business Centre
Dubai, UAE

Email: infoex@iirme.com
Tel: +971-4-336 5161
Fax: +971-4-336 0137 or +971-4-336 4006
http://www.iirme.com/IPAPI-CPM