Venue: Media Rotana Hotel, Dubai, UAE
Date: [Nov 13 - 16, 2011]
Organized by: IIR Middle East
Event City: Dubai
Event Country: United Arab Emirates
Objectives:
* Develop a customer-centric culture based on a deep understanding of your customers’ expectations
* Understand the business case for developing a culture of measuring and monitoring the drivers of customer service to deliver a superior customer experience and impact customer loyalty and retention
* Discover how to design an effective questionnaire and to analyse and interpret your survey results accurately, allowing you to provide meaningful reports which will lead to targeted improvements in your customer service
* Appreciate your customers’ expectations, experiences and behaviour and use this information to provide a customer experience that meets your customers’ needs
* Introduce a complaints management process that helps you effectively respond to customer complaints, build customer loyalty and effectively address any customer service shortcomings
WHO SHOULD ATTEND?
This course is designed for you if you work in customer services, customer relations, marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.
Organized by:
IIR Holdings Ltd (Dubai Branch)
For Conference & Training
Office 320, Sultan Business Centre
Dubai, UAE
Email: info@iirme.com
Tel: +971-4-336 5161
Fax: +971-4-335 2438
For Exhibitions
IIR Holdings Ltd (Dubai Branch)
Office 301, Sultan Business Centre
Dubai, UAE
Email: infoex@iirme.com
Tel: +971-4-336 5161
Fax: +971-4-336 0137 or +971-4-336 4006
http://www.iirme.com/customer
Date: [Nov 13 - 16, 2011]
Organized by: IIR Middle East
Event City: Dubai
Event Country: United Arab Emirates
Objectives:
* Develop a customer-centric culture based on a deep understanding of your customers’ expectations
* Understand the business case for developing a culture of measuring and monitoring the drivers of customer service to deliver a superior customer experience and impact customer loyalty and retention
* Discover how to design an effective questionnaire and to analyse and interpret your survey results accurately, allowing you to provide meaningful reports which will lead to targeted improvements in your customer service
* Appreciate your customers’ expectations, experiences and behaviour and use this information to provide a customer experience that meets your customers’ needs
* Introduce a complaints management process that helps you effectively respond to customer complaints, build customer loyalty and effectively address any customer service shortcomings
WHO SHOULD ATTEND?
This course is designed for you if you work in customer services, customer relations, marketing, sales, service quality, client relations, collections, operations, complaints handling and customer support roles in both the manufacturing and the service sectors.
Organized by:
IIR Holdings Ltd (Dubai Branch)
For Conference & Training
Office 320, Sultan Business Centre
Dubai, UAE
Email: info@iirme.com
Tel: +971-4-336 5161
Fax: +971-4-335 2438
For Exhibitions
IIR Holdings Ltd (Dubai Branch)
Office 301, Sultan Business Centre
Dubai, UAE
Email: infoex@iirme.com
Tel: +971-4-336 5161
Fax: +971-4-336 0137 or +971-4-336 4006
http://www.iirme.com/customer
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